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Legal

Terms and conditions

Last updated: 17 September 2026

These terms apply to the cleaning services provided by Hello Clean Services (ABN 90 911 340 523) on the Gold Coast and surrounds, Queensland. By requesting a service you accept these conditions.

1. Requests and confirmation

The form on this site is a request, not a confirmed booking. No day or time is held for you until we confirm it by WhatsApp, message or email.

We check availability, the location of the property and the jobs already scheduled before confirming. If the day you asked for is not available, we offer you alternatives.

2. Prices

Our hourly rates are:

Prices are in Australian dollars. Deep cleans and end of lease cleans are quoted based on the property, and the quote itself is free.

Prices may vary on public holidays, where access to the property is difficult, or where the job has specific requirements. We always tell you before we start.

If on arrival the condition of the property is clearly different from what was described, we let you know before continuing and agree with you how to proceed.

3. Payment

Payment is made at the end of the service, unless we agree otherwise in writing. We tell you the available payment methods when the booking is confirmed.

4. Cancellations and changes

You can cancel or reschedule at no cost by giving us at least 24 hours notice.

With less than 24 hours notice, or if we cannot access the property at the agreed time, we may apply a minimum charge for the reserved time.

If we are the ones who need to change the time, we tell you as soon as possible and offer you the first available alternative, at no cost.

5. Access to the property

We need to be able to enter the property at the agreed time. You can be there, or leave us a key, a code or access instructions.

You must tell us in advance about pets, alarms, building restrictions, or any condition that affects the work.

We need access to running water and electricity.

6. Scope of the service

We bring our own products and equipment, and use eco friendly products wherever possible. If you would rather we use yours, let us know beforehand.

There are jobs we do not carry out: removal of bulky waste, exterior cleaning at height, handling of hazardous materials, pest control, and cleaning of areas that pose a risk to our team. If we come across any of these, we tell you.

We do not move heavy furniture or large appliances, for safety reasons, unless agreed in advance.

7. Satisfaction guarantee

If something is not right, let us know within 48 hours of the service and we come back and fix it at no cost.

The guarantee covers redoing the work on the areas you point out. It does not include cash refunds and does not cover dirt created after our visit.

For end of lease services, we do everything we can for the property to pass inspection, but the final decision rests with the agent or the owner and is outside our control.

8. Damage and valuables

We work carefully. If we cause damage, let us know within 48 hours and we will resolve it with you in good faith.

We are not responsible for damage arising from surfaces or items that were already deteriorated, poorly installed, or that require special treatment you did not tell us about.

We ask that you put away jewellery, cash, documents and fragile valuables before our visit.

9. Complaints

Write to us at office.helloclean@gmail.com or call +61 434 792 930. We respond to every complaint and look for a reasonable solution.

10. Consumer rights

Nothing in these terms excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law, which always apply and prevail over any clause to the contrary.

How we handle your personal data is described in our privacy policy.

12. Governing law

These terms are governed by the laws of the State of Queensland, Australia.

13. Contact

Hello Clean Services, ABN 90 911 340 523
Gold Coast and surrounds, QLD, Australia
office.helloclean@gmail.com
+61 434 792 930